JEWELLERY CARE

WHAT IS 14K GOLD-FILLED?

To make gold-fill jewellery, multiple layers of solid gold are pressure-bonded to a core of high-quality jeweller’s brass using extreme heat. The result is a thick layer of real gold and a durable, long-lasting product.  

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WHAT IS THE DIFFERENCE BETWEEN GOLD-FILLED AND GOLD-PLATED?

Gold-plated pieces are typically the least expensive option, but offer lower quality- these pieces could easily chip or flake and there are few standards about what base metal can be used. Gold-filled pieces will not chip or flake, and are much more durable and long-lasting. Also, the standards for 14k gold-filled are strictly regulated, while the standards for gold-plated encompass a broad range of thicknesses, so you can't be sure how much gold is in the plated layer.  

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IS 14K GOLD-FILLED GOOD QUALITY?

Gold-filled is absolutely your best option after solid gold for quality and durability. It will not flake off or turn your skin green and offers a great option for people with sensitive skin. Gold-filled jewellery can stay beautiful for a lifetime, especially with a little care.
 

IS GOLD-FILLED JEWELLERY OKAY FOR PEOPLE WITH SENSITIVE SKIN?

Yes it is- 99.9% of people find they have no sensitivity to gold-filled jewellery.  As the outside layer of the piece is solid 14k gold, it interacts with your skin in the same way solid 14k gold would.  If you do not have any sensitivities to solid gold, you will find gold-filled agrees well with your skin.
 

WHAT IS STERLING SILVER?

Sterling silver consists of 92.5% pure silver and is considered a precious metal. The other 7.5% of the alloy is usually copper, which strengthens the silver without compromising its appearance.
 

CAN I SHOWER IN MY JEWELLERY?

Yes! Showering is actually great to clean gold-filled jewellery, however, make sure that your shampoos and soaps are gentle as certain chemicals can negatively impact the look of the gold.  If you're not sure, take your jewellery off to shower.
 

Although we do recommend taking your Freshwater Pearl jewellery off to bathe/swim/shower, it is still completely fine to get them wet - we simply recommend giving the pearls a little clean every few months using a soft toothbrush, to ensure no dust builds up around the edges, which will keep them looking brand new and shiny. 
 

CAN I EXERCISE IN MY JEWELLERY?

Absolutely, but we recommend avoiding this, to ensure to not accidentally pull/tug on your jewellery, whilst exercising.
 

HOW SHOULD I CARE AND CLEAN FOR MY JEWELLERY?

We recommend that customers remove jewellery before going to bed, or participating in physical activity. Exposure to certain harsh environments can result in compromising the integrity of your jewellery. 

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HOW SHOULD I CLEAN MY JEWELLERY?

Pour a small amount of mild soap into warm water and use a small, soft toothbrush to clean your jewellery. Toothbrushes are ideal for cleaning jewellery with intricate details, which can otherwise be difficult to clean. 

Polish your jewellery with a soft cloth or polishing cloth, and make sure that your jewellery is dry before storing it away.
 

MY JEWELLERY/PIERCING HAS IRRITATED MY SKIN, IS THIS NORMAL?

There is an extremely small chance that our jewellery materials themselves will cause any irritation to the skin, due to our products being of the highest quality, however, no two-skins are the same, and irritations can unfortunately sometimes happen. Please note that unless you are allergic to the metal type (this is very rare), irritations are mainly due to outside factors- e.g. failing to take hygiene precautions when placing the jewellery on, accidentally hitting or bumping the pierced area, wearing tight clothes which rub on the pierced area, etc. Other outside factors such as personal medications, perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish, may also have an impact on how your skin reacts to the jewellery, however, the chances of this happening are extremely small. Due to these factors being outside of our control, we cannot be held responsible if an irritation occurs, as we cannot know what caused the irritation. 
 

HOW SHOULD I CLEAN MY FRESHWATER PEARL JEWELLERY?

To keep them looking shiny and brand-new for as long as possible, prevent your freshwater pearls from being exposed to water, makeup, creams, chemicals and cleaning agents. Freshwater pearls cannot withstand silver polish, and some purple shampoos. Do not use a silver-polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with warm water. Use your fingers to gently clean your jewellery. Do not use a brush. Pat dry and lay flat until completely dry.
 

HOW SHOULD I STORE MY JEWELLERY? 

Your jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch. Do not store your jewellery in the bathroom.